Returns policy
The North Wales Wildlife Trust shop offers a no-quibble return policy.
Should you be less than delighted with any item you buy from us for any reason, let us know within 30 days of delivery, and we will be pleased to offer you a replacement or a full refund.
Returns policy excludes made-to-order items, personalised items and direct delivery items (for example, anything from the “Teemill” clothing range). Please visit the Teemill website for more information on their returns policy.
Your statutory rights are not affected.
If you wish to make a complaint about our online shop, please contact us on 01248 351541 or email peter.kearton@northwaleswildlifetrust.org.uk
Damaged or faulty goods
The goods that we supply are guaranteed to be durable and reliable. In the event that any product purchased from our website proves to be unsatisfactory in use due to defective workmanship or faulty material, you can return them to us for a replacement or a full refund. Your statutory rights are not affected.
Order cancellations, amendments and returns
So long as you let us know within 30 days of delivery, you may return the whole order or an individual product in its original packaging and condition for a full refund of returned goods.
Where a refund is claimed, we will process the refund as quickly as possible, but please allow up to 14 days for the credit to reach your account.
If you wish to return an item, please call us first on 07939 863889 and ask for Peter Kearton. Items must be returned at the customers cost; sorry we do not cover return postage costs for items requiring exchange or refund.
If you wish to cancel your order for any reason the quickest way is to contact our Customer Care team by phone or email - please see contact details and opening hours on our Contact information page. You have the right to cancel your order up to 14 days after your order is delivered.