Terms and conditions
The following terms and conditions apply to all orders for the purchase of goods from northwaleswildlifetrustshop.com
You may only place an order for goods if you agree to these terms and conditions. By placing an order you are deemed to have accepted these terms and conditions as governing your order. This does not affect your statutory rights as a consumer.
We advise you to print and keep a copy of these terms and conditions for your records.
Purchasing
The supply of goods from this site is subject to availability, and it is not always possible for us to inform you at the time you place your order whether the goods you want are available for purchase. If the item that you have ordered is unavailable, we may from time to time offer a substitute that is of equal or greater value and quality of the original item. If you are not entirely happy, you may return the substitute product.
As we are continually improving the design of our products, some specifications may vary slightly from descriptions on this website. All sizes are approximate.
When you submit your order you are allowing NWWT Trading Ltd to use your personal details to fulfil your order. In the event that there is a problem with your order, we will communicate with you via e-mail, telephone or letter.
Satisfaction guarantee
The North Wales Wildlife Trust shop offers a no-quibble return policy.
Should you be less than delighted with any item you buy from us for any reason, let us know within 30 days of delivery, and we will be pleased to offer you a replacement or a full refund.
Returns policy excludes made-to-order items, personalised items and direct delivery items (for example, anything from the 'Teemill' range)
Your statutory rights are not affected.
If you wish to make a complaint about our online shop, please contact us on 01248 351541 or email peter.kearton@northwaleswildlifetrust.org.uk
Damaged or faulty goods
The goods that we supply are guaranteed to be durable and reliable. In the event that any product purchased from our website proves to be unsatisfactory in use due to defective workmanship or faulty material, you can return them to us for a replacement or a full refund. Your statutory rights are not affected.
Order cancellations, amendments and returns
So long as you let us know within 30 days of delivery, you may return the whole order or an individual product in its original packaging and condition for a full refund of returned goods.
Where a refund is claimed, we will process the refund as quickly as possible, but please allow up to 14 days for the credit to reach your account.
If you wish to return an item, please call us first on 07939 863889 and ask for Peter Kearton. Items must be returned at the customers cost. Apologies, we do not cover return postage costs for items requiring exchange or refund.
If you wish to cancel your order for any reason the quickest way is to contact our Customer Care team by phone or email - please see contact details and opening hours on our Contact information page. You have the right to cancel your order up to 14 days after your order is delivered.
Copyright
The contents of this site are the property of NWWT Trading Ltd and are protected by the UK and international copyright laws. These contents include but are not limited to the following: website design, graphics, text, visual clips, audio clips, logos and button icons, including the selection and arrangement thereof. ALL RIGHTS RESERVED.
Permission is granted to electronically copy and to print the content in hard copy for the purpose of placing an order. Any other use of the online shop, without the prior permission of NWWT Trading Ltd is strictly prohibited. The following are therefore expressly forbidden unless written consent has been given: reproduction for any other purpose than those referred to above, modification, distribution, transmission, broadcast republication, downloading or uploading of any part of this website.
Disclaimers
NWWT Trading Ltd provides this website on an "as is" basis and makes no representations or warranties of any kind, express or implied, with respect to this website or the information, content, materials or products contained within it.
This includes, without limitation, warranties of merchantability and fitness for purpose. NWWT Trading Ltd does not represent or warrant that the information contained within this website is accurate, complete or current. Prices and availability are subject to change without notice.
Company details and address
NWWT Trading Ltd
Llys Garth
Garth Road
Bangor
Gwynedd
LL57 2RT
For any queries or complaints about goods or services, please contact us, write to us at the above address, or telephone our head office on 01248 351541 9am to 5 pm – Monday - Friday.